Banking & Finance

Multi-Vendor SAM for KSA's Largest Banks

Challenge

A consortium of 6 major KSA banks needed unified SAM governance across 160+ software publishers. Each bank had different tools, processes, and maturity levels. Compliance gaps were unknown, audit risk was high, and licensing costs were spiraling.

Solution

Designed and delivered a centralized SAM managed services model with quarterly ELP reporting, standardized audit defense protocols, and license optimization playbooks. Implemented consistent discovery, normalization, and reconciliation processes across all banks.

Key Activities

• Deployed Flexera FNMS as the central reconciliation platform
• Standardized ELP reporting across all 6 banks
• Built audit defense runbooks for Microsoft, Oracle, IBM
• Implemented license reharvesting programs
• Trained bank staff on ongoing SAM operations

$2M+ annual cost avoidance achieved through reharvesting, edition rightsizing, and agreement restructuring
Telecommunications

Enterprise ITAM at 30,000+ User Scale

Challenge

A leading telecom operator needed comprehensive license assessment across Microsoft, IBM, and Oracle estates. Complex virtualization scenarios, license mobility requirements, and a history of organic growth had created a tangled entitlement picture with significant compliance exposure.

Solution

Deployed Flexera FNMS as the primary discovery and reconciliation platform. Conducted deep-dive license assessments for each vendor, identified optimization opportunities, and established ongoing SAM governance to prevent future compliance drift.

Key Activities

• Configured Flexera FNMS discovery across 30,000+ endpoints
• Reconciled Microsoft, IBM, and Oracle entitlements
• Analyzed virtualization and mobility scenarios
• Identified server consolidation opportunities
• Built executive dashboards for ongoing monitoring

$800K+ immediate optimization identified through server consolidation and license mobility
Giga-Project

ITAM Operating Model from Scratch

Challenge

A world-leading giga-project needed an ITAM operating model to govern multi-million SAR software spend across 30+ sectors. No existing framework, no dedicated team, no tooling — and the CIO needed audit-ready visibility within 6 months.

Solution

Built the ITAM function from ground up: governance framework, SOPs, ServiceNow SAM Pro implementation, Tail-End Software Framework for decentralized procurement, and audit readiness protocols. Hired and trained the internal ITAM team.

Key Activities

• Designed ITAM governance framework and RACI
• Implemented ServiceNow SAM Pro as system of record
• Built Tail-End Software Framework for 500+ procurements
• Created SOPs for requests, renewals, and ELP reporting
• Established audit readiness protocols

500+ software procurements enabled with centralized visibility and compliance gates
Government

Federal Government License Optimization

Challenge

A federal government body needed to assess Microsoft licensing across 50 entities. No centralized visibility, inconsistent procurement practices, and an upcoming EA renewal with significant cost exposure.

Solution

Conducted comprehensive licensing assessments across all 50 entities, consolidated findings into a unified ELP, and negotiated with Microsoft on behalf of the client for favorable renewal terms.

Key Activities

• Assessed 50 federal entities' Microsoft estates
• Consolidated findings into unified ELP
• Identified underutilization and non-compliance
• Negotiated with Microsoft UAE
• Delivered 3-year optimization roadmap

15% cost reduction achieved on enterprise agreements through consolidation and rightsizing
Financial Services

ServiceNow SAM Pro Implementation

Challenge

A major bank had invested in ServiceNow SAM Pro but was struggling to realize value. Discovery was incomplete, normalization was inaccurate, and the compliance engine was producing unreliable results. User adoption was low.

Solution

Conducted a platform health check, identified root causes, and implemented a remediation program. Retuned discovery, refined normalization rules, rebuilt reconciliation logic, and created executive dashboards that told the real story.

Key Activities

• Platform health assessment and gap analysis
• Retuned discovery configuration and MID servers
• Refined 200+ normalization rules
• Built custom executive dashboards
• Trained internal team on ongoing management

95% discovery accuracy achieved; compliance reporting trusted by executive leadership
Energy

Cloud Migration for Oil & Gas Major

Challenge

An oil & gas major needed to migrate critical business applications to Azure while maintaining 99.9% uptime. Legacy dependencies, compliance requirements, and a tight timeline made this a high-risk, high-visibility initiative.

Solution

Executed a phased migration with comprehensive testing at each stage. Implemented Azure landing zones with proper governance, security, and cost controls. Designed rollback procedures for every migration wave.

Key Activities

• Azure landing zone design and implementation
• Application dependency mapping
• Phased migration with zero-downtime cutover
• Security baseline implementation
• Cost optimization and FinOps setup

Zero downtime across all migration waves; 30% cloud cost reduction through optimization

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